Terms & Conditions
In the following Terms & Conditions, “we” and “us” refers to Wet Dog and “you” will refer to the details provided with your order.
Wet Dog may change the Terms & Conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st Feb 2013.
Once we receive payment from you via credit/debit card, a contract shall exist between us and you.
After placing your order, we will send an email to confirm that the item(s) are in stock. While every effort is made to ensure that stock levels displayed on the website are correct, we may email you to advise that an item is no longer in stock. Under these circumstances we will send you an immediate refund to your credit/debit card.
All prices on the website are in pounds sterling and include VAT.
Goods will be dispatched only after funds have been deducted from your credit/debit card and all details including addresses have been verified.
We are not responsible for a delay in processing an order due to your card issuer not authorising a payment.
Please ensure that all details you provide are accurate. Do not send any personal detail or credit/debit card details via email as we cannot be held accountable for their security this way.
Goods remain the property of Wet Dog until paid for in full.
Wet Dog is committed to protecting your privacy and we consider the security of your personal details and the information we collect to be of the highest importance.
When you buy from us online, or subscribe to our newsletter, you will be required to fill out a form which asks for the following type of personal information:
Delivery Address (if different)
The information you provide is held as strictly private and confidential. This data is stored by us and used specifically to complete your order and send news and information about new stock and offers from www.wetdogsurfshop.co.uk only. You can opt out of our newsletters by replying “stop” at any time. We do not share this information with outside parties except to the extent necessary to complete your order (i.e. your address may be shared with a reputable courier service such as Royal Mail or Parcel Force for delivery purposes).
In accordance with the Data Protection Act 1998, we do not disclose your details to any third party for advertising or marketing purposes without your express written consent.
When you place orders through this site we automatically send you to a secure server. In addition, we prevent any unauthorized access to the information through strict security procedures regarding its storage and disclosure.
None of your Credit/Debit card information is stored. We use Cardsave, a third party payment processor, to handle this procedure securely.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We currently only offer one type: an In-Store Voucher.
In-store vouchers are in £GBP only, in any amount you may require up to a maximum of £100 per purchase. These will be sent to your address for you to present as a gift as you please.
We do not currently offer online vouchers.
All prices shown are inclusive of VAT @ 20% (where applicable).
Delivery is FREE if your order is over £100 and to a delivery address within the United Kingdom.
United Kingdom: £3.95
Europe – Under 1Kg – £7.95
Europe – 1 to 2Kg – £12.95
World Zone 1 – Under 1Kg – £12.95
World Zone 1 – 1 to 2 Kg – £22.95
World Zone 2 – Under 1Kg – £13.95
World Zone 2 – 1 to 2 Kg – £23.95
All orders received before 2pm Mon – Fri will usually be dispatched the same day. Orders received after 2pm or at weekends or public holidays will be sent the next working day.
Deliveries are normally made within 3-5 days of dispatch by us, however International may take several days longer.
If there is any problem with your order that prevents us from dispatching to you – for example, if the item is currently unavailable, then we will contact you within 24 hours of your order being placed or the next working day.
All of our UK deliveries are sent by Royal Mail Delivery or Parcel Force, or another reputable courier service. All deliveries are insured to the full value of the goods purchased by you. The standard delivery time will be 3-5 working days. We will not deliver to PO Box addresses due to security reasons.
Please note that as all stock available at wetdogsurfshop.co.uk is physically available in our store in Cromer, it may already be hanging on display and therefore not in its original packaging. We will however endeavour to ensure items are wrapped accordingly before being packaged for despatch.
We want you to be fully satisfied with every purchase from ourselves. On occasion however, we understand that you may wish to return items – please find our returns policy below.
You can return some or all of the goods and receive a refund for those items returned if you do so in accordance with the following procedures:
i) You must inform Wet Dog via email (firstname.lastname@example.org) within 7 days of receiving your goods clearly stating your order number and which goods you wish to return.
ii) You will then receive an email from us with an authorisation number – this must be clearly stated on the outside of the package to be sent back. The goods must be returned within 7 days from the sending of our authorisation email.
iii) Goods being returned must be in their original, unworn condition with their labels still attached. We would advise all customers to check garments thoroughly upon delivery before removing any attached labels. Please do not remove labels when trying on garments. Please ensure that you are not wearing an aftershave or deodorant which may leave a scent or marks on the item. Please note that shoeboxes are to be treated as part of the item and care should be taken to protect these when wrapping.
We will not accept returns for any goods that have been worn and labels removed.
iv) When returning goods we would strongly recommend that you use a recorded delivery services or a courier that offers a proof of delivery or tracking service and adequate insurance. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by wetdogsurfshop.co.uk. Please ensure that you have adequate insurance in place and wrap the package safely and securely.
We reserve the right to refuse returns if the above policy is not followed and we would like to emphasise that time limits are strict. If you have overrun your returns time limit please contact us at email@example.com and we will contact you and advise on the best course of action.
Your statutory consumer rights as afforded to you under UK law are not affected.
Returns Policy – Faulty Goods
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.
In the case of goods that are faulty please contact us at firstname.lastname@example.org quoting your order number, contact details, details of the product and reason for the return and whether you require a refund or a replacement. We will then advise on how to proceed regarding returning your faulty goods.
Where you say the goods are faulty, we do not accept the following as faults: fair wear and tear to the goods or where the goods have been handled negligently by you or damaged after delivery to you.
Exchanges and Refunds
To exchange an item for a different size simply specify the new size you require on your enclosed paperwork with the goods and return the goods. The new size will be sent out on receipt of goods being returned. Unfortunately we are only able to offer size exchanges. If you wish to exchange a garment(s) and purchase a different style, we suggest you return the item(s) for a refund and purchase the new item separately.
All items must be returned to us in accordance with our stated Returns Policy before a refund is issued. We will refund the original purchaser’s credit/debit card (excluding original delivery charges) within 3 days of receipt of goods. It can however take a few days for the refund to reach your bank account.
In the case of faulty items we reserve our position until we have fully inspected the goods.
Address for all returns/exchanges/refunds: (please state on the package which department you are sending goods back to).
7 Tucker Street
T: +44 (0) 1263 519703
The only warranties available are those supplied by the manufacturer.
Wet Dog is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Wet Dog may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• To process your order and obtain payment
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.